Frequently Asked Questions
1. WHAT ARE ROCKMANS TERMS AND CONDITIONS?
Click to read our terms and conditions.
2. HOW DO YOU MAKE A BOOKING?
Bookings may be made by telephone to our Booking Centre on 0418 10 10 10 or online as soon as possible but preferably not less than 60 days prior to your check in date.
3. WHEN DO YOU PAY?
The total amount payable for your booking must be paid at the time that the booking is made and confirmed and must be for the entire period of your stay if check in date is less than two (2) months from the date of your booking. If your booking is more than two (2) months from the check in date, then a deposit of 50% of the total amount payable for your booking is payable at the time of booking and the balance is payable not later than 30 days before the check in date. All bookings made less than 60 days before the check in date must be paid for in full at the time of booking. When paying the total amount for your booking you will and by these terms and conditions do, authorise Rockmans to deduct any additional moneys owing and arising after the reservation has been accepted on the same credit card or secure pay arrangement in which the total amount has been authorised and paid. Access to the apartment will not be given unless the total amount of the booking is received and paid at the time of making the booking.
4. IS A SECURITY BOND REQUIRED?
A Security Bond of $1,000.00 is payable at the same time as the total amount for the booking is paid by you by way of authorisation to debit your credit card or secure pay, which security deposit will be used by Rockmans to cover any additional costs incurred by you during the time of your stay including but not limited to any breakage, damage or excess cleaning requirements and for extra guests beyond those declared. All damage and breakages and additional fees are recoverable from the security bond but are not limited to the amount of the security bond.
5. WHAT ARE THE CHECK IN/CHECK OUT TIMES?
Check in is on and after 2.00 pm on all days of the week subject to the apartment being available when it has been properly prepared upon the prior guests having vacated the apartment. Every effort will be made for the apartment to be available for your check in by 2.00 pm but this may need to be delayed by unforeseen delays in prior guests vacating the apartment.
Check Out time is before 11.00 am on the day of departure.
6. HOW DO YOU COLLECT THE KEYS?
Keys for the apartments may be collected by telephoning the manager on 0418 10 10 10 on the day before the check in date and arrangements for the key pick up will be made at that time. A Rockmans representative will meet you at the Building to meet and greet you and show you your apartment.
Two full sets of keys and a door swipe for access to the Building will be provided for each apartment. You are responsible for the safe keeping of the accommodation keys and door swipe and any missing keys or door swipes will be replaced at your cost, which will be charged to your credit card in the amount of $300 which you authorise Rockmans to do.
Your anticipated time of arrivals should be notified to the Manager on the number noted above the day before the intended check in date, but if due to unforeseen circumstances you are delayed in your arrival and/or check in, then Rockmans is available in the case of emergencies on a 24 hour 7 days a week basis to assist.
7. WHAT IS THE USE OF THE APARTMENT AND THE NUMBER OF OCCUPANTS RESTRICTED?
Apartments may only be used for private residential use and only for the number of guests stated in your booking.
One bedroom apartments are for two persons with one extra bed at a cost of $50 per week additional (maximum 3 persons in the apartment).
Two bedrooms apartments are for three persons with one extra bed at a cost of $50 per week additional (maximum 4 persons in the apartment).
An inflatable mattress or a trundle bed may be supplied at an extra charge.
No functions or parties may be conducted in the Building or the apartment under any circumstances. If you exceed the stated number of guests, this may result in a termination of your booking and you may be required to vacate the apartment immediately without refund. If complaints are received and you are found not have been respectful of the other guests in the Building or the neighbours in the neighbourhood generally, you may be required to vacate the premises without further notice or refund.
8. WHAT IS INCLUDED IN THE APARTMENT?
Rockmans apartments are fully self contained and come with state of the art kitchens, equipped with everything you need to feel at home, including large flat screen television, dvd, cd, radio with tasteful modern furniture and all the appliances required for a comfortable stay. All apartments are provided with top quality, luxurious linen and bath towels with utilities, being electricity and gas and water, included in the total amount that you pay for your accommodation. The modern bathroom also includes a hairdryer and a washing machine and clothes dryer for your use.
9. IS THERE A MINIMUM STAY PERIOD?
Rockmans has a 30 day minimum stay period. Shorter stay periods may by negotiation, be acceptable to Rockmans on a varied rate basis but always by prior negotiations. Any booking made for a shorter period will not be accepted.
10. WHAT IS THE CANCELLATIONS POLICY?
All bookings made and paid for in full but cancelled two months before the check in date will be refunded in full but any cancellations made less than two months before the check in date with all monies paid are non refundable. If your booking is cancelled less than two months before the check in date and you have paid a deposit, then you may be able to re-book your accommodation for a later time subject to availability but not during peak periods. In such a case your deposit may be applied towards the new booking. It would be in your interest and Rockmans so recommend that you take out and maintain travel insurance to cover you for any unforeseen circumstances which may arise that will cause you to cancel the booking made.
If you vacate the apartment or cut short the length of the time of your booking so that you vacate prior to the departure date recorded in your booking, then you will not be entitled to any refund either in part of in whole of the total monies paid by you.
11. WHEN IS THE APARTMENT CLEANED?
The apartment will be professionally cleaned prior to your check in but will not otherwise be cleaned during your stay. To assist you in cleaning the apartment, Rockmans provide you with all cleaning items needed in the apartment. However if you wish cleaning services to be provided then this can be arranged at a cost to you of $180 per clean which includes a complete clean of the apartment together with a change of linen. All bookings for accommodation will be accepted on the basis that all guests and occupiers will treat the apartment and the Building as they would their own property in accordance with these terms and conditions.
If the apartments are not left in a clean state as at the date of your check out then a professional clean will be carried out by Rockmans and the cost of such professional clean will be deducted from your security deposit or debited to your credit card which you authorise Rockmans to do.
12. IS PARKING AVAILABLE?
Each Apartment has a parking space for a car. Guests and other visitors are not permitted to park vehicles in the Building or its grounds except in specific designated areas. Each of the guests are responsible for the behaviour and actions of their guests and visitors whilst in the Building and in the apartments and in the surrounds of the Building. Car spaces are not dedicated to an apartment but a lock up garage, if available, can be provided on request at a cost of $50 per week in addition to the total amount payable for accommodation.
13. ARE THE UTILITIES INCLUDED IN THE BOOKING?
The utilities required for your use and occupation of the apartment are included in the total amount paid for your booking and accommodation. Rockmans asks that you ensure that all lights, air conditioners and heaters are turned off when you are not in the apartment.
14. IS THE INTERNET AVAILABLE?
Rockmans provide free but limited internet access within the building for your convenience. The limitations and/or restrictions apply.
15. ARE TELEPHONES AVAILABLE IN THE APARTMENT?
A landline telephone service is not provided in our apartments. However, for long term guests, such a service may be arranged for some apartments by prior arrangement and an extra cost will apply.
16. IS FOXTEL AVAILABLE?
A generous Foxtel package is available in the apartment booked by you. Extras will be charged accordingly.
17. WHAT IF THE APARTMENT, FURNISHINGS, FITTINGS AND APPLIANCES ARE DAMAGED?
All furnishings, fittings and appliances in the apartments are regularly maintained and updated but any damage caused to such furniture, fittings and appliances will be your responsibility and the cost of such damage deducted from the credit card that you have provided and/or Rockmans is authorised to do so.
18. CAN NOTICES BE SENT BY EMAIL?
Where your booking has been arranged by email then your email address used to make the booking may be used by Rockmans for the purposes of sending notices to you and in doing so shall be proper notice from Rockmans in this manner.
19. ARE “PETS” ALLOWED?
Rockmans maintains a “No Pets Policy” so that no pets are permitted into the apartments and/or the Building.
20. WHAT IF AIR CONDITIONING AND HEATING BREAKS DOWN?
Whilst all air conditioners and heaters are serviced on a regular basis, faults and difficulties may occur. Attention to faulty air conditioners and heaters will be given priority as quickly as possible and Rockmans will use its best endeavours to have such faults attended to as quickly as possible but no claim discount is available in such an event.
21. HOW AND WHEN ARE KEY RETURNED?
All keys must be returned upon departure by leaving same in the key depository in the foyer of the Building, failing which a replacement fee for each key and swipe card will be deducted from the credit card details provided which you authorise Rockmans to do.
22. WHAT IS THE LAW OF YOUR STAY?
These terms and conditions and your stay in the apartments will be governed by the Laws of Victoria and you agree that any dispute regarding same shall be dealt with and submitted to the non exclusive jurisdiction of the Courts of the State of Victoria.
23. WHAT IS A LIMITATION OF LIABILITY FOR ROCKMANS?
The liability of Rockmans, where proven against Rockmans, shall be limited to the amount of the total amount paid. In no event shall Rockmans be liable for any consequential loss or damage.
24. CAN LUGGAGE BE STORED?
If you need to store your luggage immediately before or just after vacating the apartment, Rockmans have limited space available for you to do so for a maximum of 24 hours, Rockmans takes no responsibility for your luggage which are left at your risk for loss, damage or missing items.
25. CAN TRANSPORT BE PROVIDED?
Should you require a limousine service to and from Rockmans of South Yarra, then this is available by prior arrangement for a maximum of 4 persons per vehicle.
26. ARE THERE ADDITIONAL UTILITIES?
Rockmans of South Yarra have landscaped an outdoor area including state of the art barbeque with comfortable tables and chairs for your convenience and for entertaining your family, friends and business acquaintances or just for a quiet coffee and a good book.
27. CAN PARTIES BE HELD?
Rockmans strictly enforces a “No Party Policy” and any such conduct which will affect the enjoyment of the other guests in the Building. In the event that eviction of you from the apartment and the Building is necessary, then the loss, expense and damage sustained by Rockmans in the breach of the No Party Policy will be deducted from the credit card details which you have provided and you authorise Rockmans to deduct an amount of up $2,000 for this purpose. Rockmans reserves the right to evict any guests who disturb the quiet enjoyment of others at any time
28. WHAT IS ROCKMANS BEHAVIOUR POLICY IN RESPECT OF THE NEIGHBOURHOOD AND THE OTHER GUESTS?
You and your guests are to be respectful of the neighbourhood in which the Building and the apartments are located and not make excessive noise or be involved in destructive behaviour which may affect the neighbourhood and/or the other guests in the Building.
29. IS SMOKING PERMITTED?
Rockmans embrace a no smoking policy within the apartment and within the Building generally. If you breach this policy and smoke in the apartment, then you authorise Rockmans to deduct from your credit card an amount of $300 to apply towards having the apartment deodorised and ionised.
30. WHAT IS OUR CURRENCY FOR OUR BOOKINGS?
All rates quoted are in Australian dollars and are nett and are subject to change without notice.